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OKX cites intermittent outage amid Alibaba Cloud equipment anomaly

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OKX cites intermittent outage amid Alibaba Cloud equipment anomaly

Alibaba incident

OKX experiences intermittent outage amid Alibaba Cloud equipment malfunction

OKX experienced intermittent outages on certain parts of its service on June 4 due to an anomaly on one of their Alibaba Cloud equipment. Here’s what we know so far.


OKX is an online gaming platform that helps gamers compete in and measure their performance in popular online games. It’s hosted on Alibaba Cloud, one of the largest cloud service providers in the world.

The Anomaly

An anomaly was discovered on one of the Alibaba Cloud’s servers, resulting in a partial outage of OKX. During this time, gamers using the platform were unable to access certain components, such as leaderboards, tournament schedules, and in-game lobbies.

Cause and Resolution

The cause of the anomaly has yet to be identified, though OKX stated that the incident was an isolated incident. They also released a statement indicating that the outage was resolved shortly after it occurred and that all systems were functioning normally.


The incident underscores the importance of reliable hosting services and underscores the need for companies to have a contingency plan in place in the event of a similar incident. It also highlights the need for companies to regularly monitor their cloud services for anomalies and take the necessary steps to address them quickly and efficiently.


On March 1st, OKX reported intermittent outages leading to difficulties in accessing and interacting with the OKX cryptocurrency exchange.

OKX explained that the outage is a result of an anomaly in the Alibaba Cloud equipment, and it is currently investigating the cause of the issue.

In addition to the occasional service interruption, the company noted that some individuals have experienced difficulties in connecting to their OKPass account, although authentication remains unaffected.

The company reassured users that no user data has been lost or compromised, but warned that both deposit and withdrawal processes will be impacted until the services are fully restored. According to the latest information from the company, it is expected that the services will be back to normal within the next few days.

OKX stated that members and partners will be kept updated on the status of the inconvenience. In the meantime, the company is working to resolve the issue as quickly as possible.

It is unclear how many OKX users have been affected by the issue. Nevertheless, the organization stated that it sincerely apologizes for the inconvenience and would like to ensure clients that its first priority is to ensure the security of user data, while simultaneously maintaining the availability of its services.

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